Contact

The customer service team at Smith & Wesson® Accessories is eager to help with your questions, concerns or suggestions. We strive to ensure the time you spend with us is indeed time well spent. We value your business and and want to serve you the best we can.

To contact Smith & Wesson Firearms division customer service CLICK HERE 

General Contact Information

For emails, please include your name, address, phone number and product info.

By Email:

customerservice@btibrands.com

Telephone:

877-509-9160
Mon-Fri *8:00AM-5:00PM Central Time

Fax:

573-446-6606

Mailing Address:

Battenfeld Technologies Inc.
 2501 Lemone Industrial Blvd,
Columbia, MO 65201

Departments

  • Customer Service

    Welcome to our Customer Service Center. If you have a question or warranty claim regarding a product we manufacture, please submit your question here. This is the fastest and most reliable way to get the answers you need.

    Reason for contact?

    captcha

  • Shipping & Return

    Welcome to our Customer Service Center. If you have a question or warranty claim regarding a product we manufacture, please submit your question here. This is the fastest and most reliable way to get the answers you need.

    Reason for contact?

    captcha

  • Warranty

    Welcome to our Customer Service Center. If you have a question or warranty claim regarding a product we manufacture, please submit your question here. This is the fastest and most reliable way to get the answers you need.

    captcha

  • Customer Survey

    Help us to serve you better by completing this survey and letting us know a little about yourself. Your responses are kept confidential and your contact information is always protected by our privacy policy. This survey is designed to help you give us feedback about our products so we can better serve you. For product support or warranty claims, please contact customer service*.
    *Please note the surveys are reviewed periodically. If you need assistance please visit Customer Service

    Gender

    How do you prefer to shop?
    OnlineIn storesFrom a catalog

    How do you prefer to make a decision about which product to buy?
    OnlineStoresCatalogTV CommercialsMagazine ArticlesMagazine Ads

    How much do you typically spend on outdoor gear per year?
    less than $250
    $250-$1,000
    $1,000-$5,000
    $5,000 or more

    Which most prompted you to buy this product?

    Which was most appealing about this product?

    How would you rate your satisfaction with your purchase?
    0 - Not at all
    1 - It's OK
    2 - Satisfied
    3 - I love it!

    Which television service do you subscribe to?

    Which do you do on a regular basis? NOTE: S = Shooting, H = Hunting, O = Other
    Shooting (S)Handguns (S)Rifles (S)Shotguns (S)Black Powder (S)Bows (S)Shooting (H)Handguns (H)Rifles (H)Shotguns (H)Black Powder (H)Bows (H)ATV(O)4x4 (O)Boating (O)Fishing (O)

    captcha

  • New Dealer Inquiries

    We appreciate your interest in becoming a Smith & Wesson dealer. Please note this form is for US-based dealers only. Canadian dealers and international dealers should please select the correct contact form from below.

    I am interested in the following brands / products:
    S&WM&P

    captcha

  • International Retail Customers

    captcha

  • International Dealers

    We do not current ship direct to dealers outside the United States and Canada. For information on a distributors in your area, please contact our sales department:

    I am interested in the following brands / products:
    S&WM&P

    captcha

  • International Distributors

    Smith & Wesson is pleased to hear from international distributors who wish to carry our products. For international distributors, we require a $7,500 minimum order. We do not ship direct to dealers outside the United States.

    I am interested in the following brands / products:
    S&WM&P

    captcha

  • Canadian Dealers

    We currently service distributors and dealers in Canada through our sales office. Dealers and distributors interested in carrying our products should contact our sales office:

    I am interested in the following brands / products:
    S&WM&P

    captcha

  • Comments Feedback

    Your comments and feedback are important to us, and we want to know what you think. Send us your feedback. NOTE: For product support or warranty claims, please contact customer service.

    I am a...
    Dealer
    Distributor
    Retail-Customer

    I am interested in the following brands / products:
    S&WM&P

    Comments or additional information:

    captcha